Customer Portal
Track Your Move
Follow your move stage by stage. Status updates, key dates and your documents, kept in one secure place by the team handling your move.
Secure Access
One place for the status of your move
Your move has a lot of moving parts. The customer portal gives you a single, reliable view of where things stand, maintained by the branch coordinating it.
Invitation-only access
Portal accounts are created by your Biddulphs consultant once your move is confirmed, so only you and our team can see your file.
Encrypted connection
The portal runs on a secure, encrypted connection. Your move details, addresses and documents are never sent in the open.
Updated by the people handling your move
Status changes come from the branch coordinating your move, not an automated guess, so what you see reflects what is actually happening.
Customer Portal
Sign in to view your move
Use the email address on your quotation and the password you set from your invitation.
Sign in to the portalForgotten your password?First time here?
Your consultant sends a portal invitation once your move is confirmed. Have not received one? Ask us to resend it.
How It Works
Your move, stage by stage
Every Biddulphs move passes through the same clear stages. The portal shows which one you are in, and what comes next.
- 01
Quote accepted
Your move is confirmed and a consultant is assigned.
- 02
Survey and inventory
Volume and packing needs are confirmed against your inventory.
- 03
Packing and collection
Our crew packs, labels and loads on the scheduled day.
- 04
In transit or in storage
Goods travel by road, sea or air, or rest in our storage.
- 05
Customs clearance
International moves only. We handle the paperwork.
- 06
Delivery and set-up
Unloaded, unpacked to the agreed level and signed off.
Inside the Portal
What you can see
Everything about your move that you would otherwise have to phone for, available whenever you need it.
Move status
See which stage your move is in right now, from confirmation through to delivery, without waiting for a call back.
Key dates
Your packing, collection and expected delivery dates, updated as the schedule is confirmed by the branch.
Documents on file
Your quotation, inventory and move details in one place, so you are not searching through old emails.
Your consultant
The name and contact details of the person coordinating your move, ready when you have a question.
Support
Help with the portal
Trouble signing in, or a status that does not look right? Our team will sort it out.
Contact support
Have your quote number ready and we can find your move straight away.
- Phone+27 (012) 386 1321
- Emailsupport@biddulphs.co.za
- Office hoursMon–Fri 07:30–17:00 · Sat 08:00–11:00
Ready to check on your move?
Sign in to see the current stage of your move, upcoming dates and your consultant's details.